FAQ
Quick answers about accounts, eligibility, fairness and responsible gaming at Asinodays.
Who can open an account?
You must be 19+ and a resident physically located in Ontario, Canada. We verify age at sign-up and identity via KYC before you can play.
Is this real-money gambling?
Real-money gaming is offered to verified players aged 19+ located in Ontario, conducted and managed by iGaming Ontario. Always set your limits and play responsibly.
How do you keep play fair?
Game outcomes are determined by a certified random number generator. We never guarantee winnings — outcomes are always random.
Can I set limits or take a break?
Yes. You can set deposit, loss and time limits and take breaks at any time. Tightening a limit is immediate; loosening one takes effect after a 24-hour cooling-off period. See Responsible Gaming.
Can I self-exclude?
Yes. You can self-exclude through BetGuard, Ontario's centralized program operated via iGaming Ontario (iGO). See our Responsible Gaming page.
How is my data protected?
We follow PIPEDA. See our Privacy Policy for what we collect, why, retention periods and your rights.
How do I make a complaint?
Contact Support first. If unresolved, you can escalate to independent dispute resolution and contact the Alcohol and Gaming Commission of Ontario (AGCO).
Still need help? Visit Support or contact ConnexOntario 24/7 at 1-866-531-2600.